01-10-2023

To all our valued customers, 

We are reaching out to let you know that over the coming weeks we will be migrating our direct debit payments to be processed via Ezidebit, an industry leading secure Direct Debit payments provider. 

Will this mean any changes for you? 

Your payments will be processed via Ezidebit. Here is a link to the Ezidebit Service Agreement for your records. 

1. For any payments you make to us using a card, you will see ‘EZI*Renegade Fitness’ on your card statement; 

2. We also want to pass on the fee savings applicable to you, associated with our Direct Debit arrangements. 

3. Once-Off Admin Fee is now reduced from $15 to only $2.20 for all new sign ups.

4. Bank Account Direct Debit Transaction Fee $0.77 and is now paid by the facility, and not the member.

5. Visa or Mastercard Direct Debit Transaction fee 1.99% min $0.77 and is now paid by the facility, and not the member.

6. Failed Payment Fee's, paid by the member remain at $14.95.

7. What do I need to do? 

8.  No action is needed from you. This change will happen automatically once the migration is complete.   If you have any questions, please don’t hesitate to reach out.